FAQ

Welcome to the comprehensive FAQ page for the TellCharleys Customer Satisfaction Survey. This guide aims to address all your questions and provide detailed information to enhance your survey experience.

Frequently Asked Question(FAQ)

  • Qustion: What is the TellCharleys Survey?

Answer: The TellCharleys Survey is an initiative by Charleys Philly Steaks to gather valuable feedback from customers about their recent dining experiences. The insights collected help the company improve its food quality, service, and overall customer satisfaction.

  • Question: How Can I Participate in the TellCharleys Survey?

Answer: To take part in the survey:

  • Visit the Official Survey Website: Navigate to www.tellcharleys.com.
  • Language Selection: Choose between English or Spanish based on your preference.
  • Enter Receipt Details: Input the store number, date, and time of your visit as printed on your receipt.
  • Complete the Survey: Answer all questions candidly, reflecting on your recent dining experience.
  • Submit and Receive Validation Code: After completion, you’ll receive a validation code to redeem on your next visit.
  • Question: What Are the Eligibility Criteria for the Survey?

Answer: To be eligible:

  • Age: Participants must be at least 18 years old.
  • Residency: Open to legal residents of the United States.
  • Receipt: A recent purchase receipt from Charleys Philly Steaks is required.
  • Language Proficiency: Must understand English or Spanish.
  • Question: Are There Any Rules and Regulations I Should Be Aware Of?

Answer: Yes, please note:

  • Survey Code Validity: The receipt code is valid for one month from the date of issue.
  • Redemption: The validation code must be used within 30 days of completing the survey.
  • Non-Transferable: The offer cannot be transferred or exchanged for cash.
  • Submission Deadline: Complete the survey within three days of your purchase.
  • Ineligibility: Employees, their families, partners, and agencies are not eligible to participate.
  • Question: What Reward Do I Receive for Completing the Survey?

Answer: Upon completing the survey, you’ll receive a validation code, which can be redeemed for a free drink or other specified items on your next visit to Charleys Philly Steaks.

  • Question: How Do I Redeem the Validation Code?

Answer: To redeem:

  • Visit a Charleys Location: Go to any participating Charleys Philly Steaks restaurant.
  • Make a Purchase: While making your purchase, present the validation code to the cashier.
  • Enjoy Your Reward: The cashier will apply the offer associated with your validation code to your order.
  • Question: How Long Does the Survey Take to Complete?

Answer: The survey typically takes between 5 to 10 minutes, depending on your responses.

  • Question: Can I Take Multiple Surveys with One Receipt?

Answer: No, each receipt is valid for only one survey entry.

  • Question: Is My Personal Information Safe?

Answer: Yes, Charleys Philly Steaks values your privacy. The information collected is solely used for improving customer experiences and is not shared with third parties.

  • Question: What If I Encounter Issues During the Survey?

Answer: If you face any problems:

  • Check Internet Connection: Ensure you have a stable connection.
  • Use a Compatible Browser: Update your browser to the latest version.
  • Contact Support: Reach out to Charleys customer service for further assistance.
  • Question: Why Should I Participate in the TellCharleys Survey?

Answer: Your feedback is invaluable. By participating, you help Charleys Philly Steaks enhance its offerings, ensuring a better dining experience for all customers. Plus, you receive a reward as a token of appreciation.

  • Question: Are There Any Language Options Available for the Survey?

Answer: Yes, the survey is available in both English and Spanish.

  • Question: How Soon After My Visit Should I Complete the Survey?

Answer: It’s recommended to complete the survey within three days of your visit to ensure your feedback is timely and relevant.

  • Question: Can I Transfer My Validation Code to Someone Else?

Answer: No, the validation code is non-transferable and must be used by the individual who completed the survey.

  • Question: What Types of Questions Are Asked in the Survey?

Answer: The survey includes questions about:

  • Food Quality: Taste, freshness, and presentation.
  • Service: Staff friendliness, efficiency, and professionalism.
  • Cleanliness: Overall hygiene and cleanliness of the restaurant.
  • Overall Satisfaction: Your general experience and likelihood to recommend Charleys to others.
  • Question: Is There a Limit to How Many Times I Can Participate?

Answer: Yes, you can participate once per receipt. Multiple entries with the same receipt are not allowed.

  • Question: How Will My Feedback Be Used?

Answer: Your feedback will be analyzed to identify areas of improvement in food quality, service, and overall customer experience at Charleys Philly Steaks.

  • Question: Do I Need to Make a Purchase to Participate?

Answer: Yes, a purchase is necessary to obtain a receipt, which contains the required information to enter the survey.

  • Question: What If I Lost My Receipt?

Answer: Unfortunately, without a valid receipt, you cannot participate in the survey. It’s essential to keep your receipt safe until you’ve completed the survey.

  • Question: Are There Any Restrictions on the Reward Redemption?

Answer: Yes, the validation code must be redeemed within 30 days and is subject to the

For more information visit Tellcharleys